Alfaaz Privacy Policy
Effective Date: August 17, 2025
Last Updated: August 17, 2025
At Alfaaz, your trust means everything to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us, whether in Pakistan or internationally.
Alfaaz Privacy Policy
When you interact with our website (alfaaz.pk), we may collect:
- Personal Information (e.g., your name, email, phone number, shipping/billing address, payment details).
- Account Information (if you create an account with us).
- Order & Transaction Data (what you buy, payment confirmations).
- Browsing Data (via cookies, IP addresses, device/browser type).
We only collect what is necessary to process your order and improve your shopping experience.
How We Use Your Information
We use your data for:
- Processing and delivering orders.
- Providing customer support and responding to queries.
- Sending order confirmations, shipping updates, and promotional offers (only if you opt in).
- Improving our website and personalizing your experience.
- Complying with Pakistani e-commerce regulations and international standards.
Sharing Your Information
We respect your privacy — your information will never be sold. However, we may share your data with:
- Delivery partners & couriers (to get your order to you).
- Payment gateways (for secure online transactions).
- Service providers (for hosting, analytics, and website functionality).
- Legal authorities if required under Pakistani law (e.g., tax or fraud investigations).
Cookies & Tracking Technologies
Alfaaz uses cookies to:
- Remember your cart and preferences.
- Improve site performance.
- Analyze visitor activity (via tools like Google Analytics).
You can disable cookies in your browser, but some features may not work properly.
Your Rights
Depending on your region, you may have the right to:
- Request access to the personal data we hold about you.
- Request corrections to your information.
- Ask us to delete your data (subject to legal/transactional obligations).
- Opt-out of marketing communications.
For EU/UK customers, we comply with GDPR. For California (US) users, we respect CCPA rights.
Data Security
We take data security seriously:
- Encrypted payment gateways.
- Secure hosting & SSL certificates.
- Limited access to sensitive information.
While no system is 100% secure, we take every reasonable measure to safeguard your data.
Children’s Privacy
Alfaaz does not knowingly collect information from individuals under the age of 13. If you believe your child has provided us with personal data, contact us immediately.
International Customers
If you order from outside Pakistan, your data may be processed in Pakistan, where privacy laws may differ. By shopping with Alfaaz, you consent to this transfer.
Changes to This Privacy Policy
We may update this policy from time to time to reflect legal, technical, or business changes. Updates will be posted here with a revised date.
Contact Us
If you have questions, concerns, or requests related to your privacy, please reach us at:
- Email: support@alfaaz.pk
- Phone: +92 336 6663983
- Address: I-10 Markaz, Islamabad, Punjab, Pakistan – 44000